Refund policy

Refund & Returns Policy

At Hudson Coachworks, we take great pride in producing premium components for classic vehicle restoration. We understand that occasionally a return may be required and aim to make the process as straightforward as possible.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

  • Be unused and not have been installed or fitted to a vehicle

  • Be in its original condition, free from marks, damage or modification

  • Be returned in its original packaging

  • Be accompanied by proof of purchase

To request a return, please contact info@hudsoncoachworks.com with your order number and reason for the return.

Returns sent without prior approval will not be accepted.

Installed or Used Parts

Due to the nature of automotive components, items that have been installed, fitted, modified, used, or show evidence of installation cannot be returned or refunded, unless the product is faulty or your rights under Australian Consumer Law apply.

Evidence of installation may include, but is not limited to:

  • Fastener or tool marks

  • Scratches or damage caused during fitting

  • Grease, oils, adhesives or sealants

  • Wear or deformation

  • Missing components or packaging

This policy ensures every customer receives products in brand-new condition.

Compatibility

Customers are responsible for ensuring a product is suitable for their vehicle before purchasing.

Hudson Coachworks provides vehicle compatibility information on each product page. If you are unsure whether a component is suitable for your vehicle, we strongly encourage you to contact us before placing your order.

Returns resulting from ordering an incompatible part may be accepted only if the item has not been installed or used.

Damaged, Incorrect or Faulty Items

Please inspect your order upon delivery.

If you receive:

  • an incorrect item,

  • a damaged item, or

  • a product that you believe is faulty,

please contact us within 7 days of delivery at info@hudsoncoachworks.com so we can assess the issue and arrange an appropriate resolution.

Where required under Australian Consumer Law, Hudson Coachworks will repair, replace or refund faulty products.

Custom & Special Order Products

Custom-made, made-to-order, personalised or special-order products cannot be cancelled or returned unless they are faulty or required by law.

Exchanges

We do not offer direct exchanges.

If you require a different product, the original item must first be approved for return and received in its original unused condition. A new order can then be placed.

European Union Customers

For orders delivered into the European Union, customers have the right to cancel or return their order within 14 days of delivery in accordance with applicable consumer protection laws.

Returned products must still be:

  • unused,

  • uninstalled,

  • in their original packaging, and

  • accompanied by proof of purchase.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, refunds will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact info@hudsoncoachworks.com

If you are uncertain whether a part is suitable for your vehicle, please contact Hudson Coachworks before purchasing. We are happy to assist with compatibility questions to help avoid unnecessary returns.